Cloud migration saves money for health insurer

As a global player in the insurace industry, Zurich Kotak’s reputation thrives on their ability to innovate and adapt to Indian market trends. To that end, the Zurich Kotak was seeking a relevant, in-depth and effective professional company to migrate to standard based end-user environment.

As Head of End User Support based out at Zurich Kotak, was tasked to raise standards in the employee productivity.

“Our aim was that every user at Zurich reaches what we would describe as a maximum productivity, knowledge, and capability, and be able to apply that to their day job and have an impact on our customers.”

But not only does Zurich Kotak have a very large workforce, it is also spread all over the world. It was a challenging envioronment to achieve this migration with no Data Loss.

“Zurich is a large global organization. In order to reach all end-users within the India market, what better way to do it than having hub locations where end-users can come and get the job done? ”

Our professional services realized early on that it is a company that wants to set the pace, not just keep up with it. They didn’t just want a foundation business, they also wanted to ensure that there employees focus and utilize their current knowledge and skills, to serve the customer better.

To get Zurich started, the migration began by carefully picking up the process and ensuring it is implemented with 100% accuracy.

The End-User team team at Kotak then worked with Zurich to integrate and implement core modules and content.

“I found the relationship to be a really positive one. One that was constructive. It certainly felt to me that what I was saying about Zurich’s needs and requirements in this space was being listened to,” concluded Client.